Why is MTN Saying My NIN is Invalid? – How to Validate It

The Federal Government of Nigeria recently mandated the blocking of all unlinked telecommunication lines. This means any line not linked to a valid National Identification Number (NIN) will be barred from making calls. MTN, being one of the major telecommunication providers, has implemented this order. Many people have encountered issues where their NIN is deemed invalid by MTN. Here are the common reasons for this problem and how to resolve them:

Why is MTN saying my NIN is invalid?

Below are the Reasons Your NIN is Considered Invalid

  1. Incorrect NIN Entry:
    • Issue: Entering the wrong NIN digits can result in an invalid NIN message.
    • Solution: Double-check your NIN and ensure you are entering the correct 11-digit number.
  1. Recently Registered NIN:
    • Issue: A newly registered NIN does not get activated immediately. NIMC needs time to validate the registration details.
    • Solution: After receiving your tracking ID from NIMC, you will be given a date to return and collect your NIN slip. Be patient and wait for NIMC to activate your NIN before attempting to link it to your MTN line.
  1. Mismatched Details:
    • Issue: The details on your MTN account might not match the details associated with your NIN.
    • Solution: Ensure that your personal information (name, date of birth, etc.) matches exactly with what is on your NIN record. Update any discrepancies with both MTN and NIMC.
  1. NIMC Database Issues:
    • Issue: Sometimes, the issue might be from the NIMC database itself.
    • Solution: Contact NIMC to ensure your NIN is correctly entered in their database and is accessible for verification by MTN.
  1. Connection Issues:
    • Issue: MTN may experience network problems, leading to an invalid NIN error.
    • Solution: If your NIN has been active for other purposes, such as unblocking a bank account, wait for MTN’s network to be restored and try again later.
  1. Issues During Registration:
    • Issue: During the NIN registration process, you are required to submit various details such as biometrics, Bank Verification Number (BVN Number, etc. If NIMC discovers an issue with any of these details, your NIN will not be activated for use. Consequently, you will not be able to link your NIN to your MTN line.
    • Solution: Make sure that every detail you submit during your NIN registration is correct

The points listed above are the answers to the question—why is MTN saying my NIN is valid. Now, unto the solutions, you should try the following;

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Solutions to Resolve MTN Invalid NIN Issues

  1. Visit a NIMC Office:
    • If you have recently obtained your NIN, go to the nearest NIMC office and request to hasten the validation process. This usually takes about a week or less.
    • If your NIN isn’t newly registered, check with NIMC for any errors in the details submitted.
  2. Wait for Network Restoration:
    • MTN network issues are typically temporary. Keep trying periodically, and MTN will notify you once your NIN has been successfully linked.
  3. Link Your NIN to Your MTN Line:
    • Using USSD Code: Dial *785# on your MTN line. Enter your 11-digit NIN when prompted.
    • Check Your NIN: If you don’t have your NIN slip, you can retrieve it by dialing *346# to view your NIN. Write it down carefully and then link it to your MTN line.

By following these steps, you can address issues related to your NIN being reported as invalid and successfully link your NIN to your MTN line.

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