You currently do not have access to this service please contact your bank for further assistance
Getting a message saying “You currently do not have access to this service, please contact your bank for further assistance” can be really annoying for people using banks like GTBank, Access Bank, UBA, Zenith, FCMB, First Bank, Sterling Bank, or any other bank in Nigeria. In this guide, I’ll explain why this happens and what you can do to fix it.
This error message often pops up when you’re trying to use your bank’s USSD code for specific services or transactions. It can be really frustrating, especially when you really need to perform an important transaction urgently.
Usually, this message means that at that moment, your account doesn’t have the right permission to use the service you’re asking for.
Even though it might stop you from accessing the service or making a transaction, there are things you can do to fix it.
Let’s check out why this error might happen and what you can do to fix it fast.
You currently do not have access to this service
The error message “You currently do not have access to this service” might occur due to several reasons. Here’s are the possible reasons and what you can do to resolve it.
- You’re not registered with the bank
When you type in a bank’s USSD code on your phone, the bank checks if you have an account with them. If they don’t see your phone number connected to an account, you might see an error message. That means they don’t have your phone number on their list of accounts.
Make sure you’re using the phone number you gave to the bank when you dial the USSD code. If you use a different number that’s not linked to your account, you won’t be able to use the bank’s services.
Confirm that you’re dialing the right code for the bank where you have your account. If you use a code for a different bank that you’re not signed up with, you’ll see this error. Make sure you know the name of your bank and the correct code to use. Double check to be sure you’re using the right one for your account.
- Network Problem
Sometimes, this error message shows up because of problems with the network. If you’re a customer of the bank and see the message “You currently do not have access to this service, please contact your bank for further assistance,” don’t stress. It might just be a temporary issue with the network or a technical glitch in the bank’s systems causing trouble with their services.
Make sure your network signal is strong and steady. If you can, wait a bit and try the USSD code again later. Sometimes, it might work if you try again after a short while.
- Technical Problem
If there’s a technical problem on the bank’s side, their IT team is probably already working to fix it. Once they sort it out, the USSD code will start working again, and you’ll be able to use the service. Just give it some time, then try the transaction again later.
Conclusion
If you’re still getting this error even after doing everything right, like using the correct USSD code and making sure your account is linked, it’s time to contact your bank’s customer support. Whether it’s GTBank, Access Bank, UBA, Zenith Bank, FCMB, First Bank, Sterling Bank, or any other bank in Nigeria, their customer support can help you fix the issue.
FAQs
What does the message “You currently do not have access to this service” mean?
This message means that the person trying to use a certain service doesn’t have the right permission or access to do it.
What should I do if I encounter the message “You currently do not have access to this service”?
If you see this message, make sure that you’re using the phone number you gave to the bank when you dial the USSD code. If it’s not the right number linked to your account, you won’t be able to use the bank’s services.
Make sure you’re dialing the right USSD code for the bank where you have an account. If you use a code for a different bank that you’re not signed up with, you’ll get an error.
Check twice to make sure you know the name of your bank and the correct USSD code. That way, you can be sure you’re using the right one for your bank account.
Lastly, make sure your network signal is strong and steady. If you can, try the USSD code again later. Sometimes, it might work if you give it another shot after a while.
How can I prevent encountering access denial issues in the future?
To prevent problems in the future, make sure you have the right permissions and authorization for the services you want to use.
How long does it take for the access denial issue to be resolved?
The time it takes to fix access denial issues can differ based on what caused the problem. If it’s because your number isn’t linked to your bank account, you need to use the correct phone number and dial the right USSD code for it to work.
If the problem is because of a weak network signal, then you should make sure you’re in a place with a strong network, or try the code again later when the signal is better.