UBA reversal code
In banking, it’s important to fix mistakes or errors in transactions. United Bank of Africa (UBA) uses reversal processes to correct mistakes and errors in your transactions. This allows them to undo incorrect transfers and return the funds to the appropriate accounts. This article will guide you through the UBA reversal code to reverse transactions on your UBA account.
Mistakes happen to everyone, especially when it comes to handling money. Sending money to the wrong person or entering the wrong amount is a common mistake that can happen to anyone and can also cause unnecessary stress.
United Bank of Africa (UBA) knows these mistakes can happen, so they’ve provided a solution just in case. But before we go to the solution, let’s first understand the common situations that might need you to reverse a transaction.
Why You Should Reverse Transactions on UBA
Incorrect Transfer of Funds
Sending money to the wrong person or entering the wrong amount are common mistakes that can happen. This could be because of a typing error or selecting the wrong recipient.
Failed Transactions
Failed transactions can indeed be frustrating. One thing I appreciate about UBA is how quickly they refund the debited amount back to their customer’s account. This makes it easier for customers to retry the transaction without wasting unnecessary time waiting for money to be refunded.
Double Deductions
Experiencing double deductions for a single transaction can be frustrating. It’s a common issue we face with banks sometimes. Thankfully, UBA’s reversal processes are there to fix such errors, they make sure their customers aren’t charged twice unfairly for the same transaction.
Now that we understand the situations that will need you to reverse a transaction, let me guide you on how to do it whenever you encounter such error or mistake with your UBA account.
How to reverse transaction on UBA
Reach Out to UBA Customer Support
If you encounter a transaction issue, the first step is to contact UBA’s customer support. Provide accurate details for that particular transaction such as the transaction IDs, account numbers, amounts involved, dates and any other necessary details they request.
Wait for Validation
Once you’ve provided the necessary information, UBA’s customer support team will verify your claim to ensure its authenticity.
Start Reversal Process
After verification, UBA will start the reversal process for your transaction. Processing times for transactions are not the same, so you’ll need to wait a little. Just keep an eye on your account for updates or notifications regarding the reversal
Confirm Transaction Reversal
Once UBA completes the reversal, they will notify you through text message or email. Verify and make sure that the funds have been returned to your account by checking your account statement or balance.
Conclusion
So, that’s how to reverse transactions on UBA account. Anytime you come across this issue in your transaction, don’t delay — reach out to UBA’s customer support right away. Acting fast gives you a better chance at reversing the transaction smoothly. And remember to always double check your transaction details before confirming the transaction. Keep note of your transaction IDs, dates, and other important details, they will be very useful to you if you ever need to reverse a transaction.
FAQs
How long does it take UBA to reverse money?
If you need a transaction reversed, UBA usually completes the process in less than 24 hours. So, there’s no need to worry about long delays.
How do I dispute a transaction on UBA?
To dispute a transaction on UBA, follow these steps:
- Log into Your Account:
- Open the UBA mobile app and log into your account.
- Access More Options:
- Click on the “More” option in the account container.
- Select the Account:
- Choose the account where the transaction occurred.
- Find the Transaction:
- Locate and click on the specific transaction you want to dispute.
- Dispute the Transaction:
- You will see options to download the transaction details as a PDF or image.
- There will also be an option to dispute the transaction. Select this option to initiate the dispute process.
- Additional Features:
- You can tag the transaction or categorize it for easier tracking and reference in the future.
How can I chat with UBA on WhatsApp?
UBA offers a convenient way to chat with their customer service through WhatsApp. For Nigeria, you can reach UBA Leo by following these steps:
- Save the Contact:
- Add UBA Leo’s WhatsApp number, +234 903 001 0007, to your contacts.
- Start a Chat:
- Open WhatsApp and send a message saying “Hi” to the saved contact.
- Alternatively, you can click on this link to start a chat directly.
These steps will connect you to UBA Leo, where you can get assistance and support for your banking needs.
How do I complain to UBA online?
UBA is committed to providing excellent service and improving to meet your needs. If you have any questions or concerns, you can contact their 24/7 Customer Fulfilment Centre (CFC) through these options:
- Call: 01-2808822 or 07002255822
- Email: cfc@ubagroup.com
They are available to assist you anytime.
How do I chat with a UBA customer agent?
You can chat with a UBA customer agent through various platforms, including:
- Facebook Messenger
- Apple Messages
- Google Business Chat
Simply search for “UBA Chat Banking” on any of these platforms and start chatting with Leo, UBA’s virtual assistant, for a wide range of banking solutions without visiting a branch.
How can I block my UBA ATM card by phone?
To block your UBA ATM card using your phone, follow these steps:
- Dial: *919*10*#
- Follow the Prompts: Complete the prompts to block your card.
You can also use the mobile banking app:
- Open the App: Log into your UBA mobile banking app.
- Select Self-Service: Choose the self-service option from the menu.
- Block Your Card: Follow the steps to block your card.
How do I link my UBA account to my number?
To link your UBA account to your phone number, follow these steps:
- Visit a UBA Branch: Go to the nearest UBA branch.
- Request a Form: Ask for the “Customer Update Form” or “Account Information Update Form” from the customer service representative.
- Fill Out the Form: Complete the form with accurate information.
- Provide Phone Numbers: Enter your current phone number and the new phone number you want to use for alerts.
This process ensures that your phone number is linked to your UBA account for receiving updates and alerts.