If you’re a Guaranty Trust Bank (GTBank) customer, you understand the importance of having dependable customer service whenever you need it. Whether you have queries about your account, require help with a transaction, or just want to give feedback, having access to attentive customer care is very important. But what many GTBank customers want to know is; Is GTBank customer service available 24 hours?
GTBank is recognized for its dedication to customer satisfaction, and a key aspect of that dedication is offering accessible and prompt customer service.
The bank provides multiple channels for customers to seek assistance, including phone, email, social media, and meeting physically at their branches. Now, let’s address the question of whether GTBank’s customer care operates 24 hours.
Is GTBank Customer Care 24 Hours?
Yes, GTBank’s customer care service, known as GTConnect, is available 24 hours a day, 7 days a week, including weekends and public holidays. This fully interactive, automated, self-service contact center allows you to complete 90% of your banking transactions from the convenience of your home or office. You can seek assistance at any hour of the day or night.
GTBank Customer Care Contact
- Phone: You can reach GTBank’s customer care at any time by calling the following numbers: 01448000, 070 0482 6663 28, 080 2900 2900, 080 3900 3900, 081 3985 6000. A customer service representative will assist you with your inquiries.
- Email: If you prefer to send an email, you can contact GTBank’s customer care team at gtassistant@gtbank.com. They typically respond within 24 hours.
- Social Media: GTBank is active on social media platforms such as Twitter, Facebook, Instagram, LinkedIn, TikTok, and YouTube. You can send them a direct message or comment on their posts, and they usually respond quickly.
- Online Chat: GTBank offers a live chat feature on their website, enabling you to chat with a customer service representative in real time. This service is also available 24/7.
- Branches: If you prefer in-person assistance, you can visit any GTBank branch near you. Branches are open from 8 am to 4 pm, Monday to Friday. You can use the GTBank branch locator on their website to find the nearest branch.
To help GTBank customer service resolve your complaint quickly and effectively, please provide the following information:
- Account Information: Share your GTBank account number and the name associated with the account. This will help the customer service team identify your account and access the necessary details.
- Specific Issue: Clearly state the specific product or service you are dissatisfied with, such as issues with your account, transactions, loans, cards, or any other service provided by GTBank.
- Supporting Documents: If you have any documents that can clarify your complaint, include them. These might be screenshots, transaction receipts, statements, or any correspondence related to the issue.
- Transaction Details: Provide specific details about any transactions involved in your complaint. Include the transaction amount, date, channel used (e.g., ATM, online banking, mobile app), and any reference numbers or identifiers.
- Resolution Preferences: Offer suggestions on how you would like the issue resolved, whether it’s requesting a refund, reversing a transaction, correcting an error, or any other action that you believe would address your concerns.
Providing these details will help GTBank’s customer care team address your complaint efficiently. They value your feedback and are committed to resolving any issues you may encounter with their services. By offering clear and detailed information, you can ensure that your concerns are handled effectively.
How do I talk to GTBank customer care?
To contact GTBank customer care, you have several options:
- Phone Call:
- You can call GTBank’s Interactive Contact Center, GTConnect, using the following numbers:
- 01448000
- 070 0482 6663 28
- 080 2900 2900
- 080 3900 3900
- 081 3985 6000
- You can call GTBank’s Interactive Contact Center, GTConnect, using the following numbers:
- Visit a Branch:
- You can also visit any GTBank branch and speak directly to a Customer Service Representative for assistance.
How do I reverse a GTB transfer?
If you made a transfer from GTBank to another bank by mistake, you can reverse it through the following steps:
- Visit a GTBank Branch:
- Go to any GTBank branch and request a recall of the funds.
- Contact GTConnect:
- Call GTBank’s 24/7 customer care service, GTConnect, and request a recall of the funds.
By using either of these methods, you can initiate the process to reverse the money transfer.
How long does it take GTBank to reverse money?
The time it takes GTBank to reverse money depends on the specific situation:
- Local ATM Dispense Errors on GTBank Terminals:
- Funds are reversed within 24 hours.
- Local ATM Dispense Errors on Other Bank’s Terminals:
- Funds are reversed within 5 to 8 days.
- International Dispense Errors:
- Funds are reversed within 45 days.