How to change my kuda phone number and name
Kuda bank is a digital bank, which means everything happens online. When you decide to open an account with Kuda, you do it all through their banking app on your phone or computer. It’s like having a bank in your pocket!
In Nigeria, Kuda is recognized as an accredited Microfinance bank. This means it’s a trusted financial institution, and the details you provide when opening your account are really important for making sure your account is valid and secure.
To open a Kuda account, you’ll need to share some important information. Firstly, you’ll have to provide your BVN (Bank Verification Number), which is like your unique banking ID.
Along with your BVN, you’ll need an identification card, such as your Voter’s card, driver’s license, or passport. These documents help Kuda confirm your identity and keep your account safe.
Additionally, you’ll fill in a form when opening your account. This form will ask for your name, email address, and phone number. These details are important as they’re used to set up and personalize your account.
So, when you’re ready to join Kuda bank, just download their app, follow the steps, provide the necessary documents, and fill in the required information. It’s a convenient way to manage your money without having to visit a physical bank!
How to change my kuda phone number
When you set up your Kuda account, providing your phone number is important. It’s how the bank communicates with you, sending important alerts like credit and debit notifications. So, it’s important to have the correct phone number on file.
If you need to change your phone number for your Kuda account, here’s what you can do:
- Open your Kuda mobile app and log in.
- Tap on your profile, usually found at the top left corner of the home page.
- Click on your phone number.
- Enter the new phone number you want to use and click continue.
- You’ll receive a verification code on the new phone number. Enter this code to confirm the change and click continue.
Once you complete these steps, your Kuda account will now be associated with the new phone number you provided.
It’s good to know that besides changing your phone number, the Kuda app allows you to change other details like your Transaction PIN, password, name, email address, and next of kin.
But it’s always safer to avoid mistakes during the initial registration. Make sure to double-check all the details you provide to avoid errors.
If you need further assistance, you can contact Kuda’s customer care service through their hotlines or submit a complaint at their support desk.
Remember that Kuda is a virtual bank, so you can’t visit a physical branch to make these changes. Any alterations or issues should be communicated to the bank through their complaint channels.
How to change name on kuda account
When you open a Kuda account, it’s important to enter your name exactly as it appears on your legal identification card. This helps avoid issues later on. Make sure you carefully type your first name, any other names, and your last name. Check and double-check the spelling before submitting, because with Kuda being a virtual bank, you can’t just walk into a physical branch for quick fixes.
However, if you do need to change your name on your Kuda account, here’s what you can do:
- Open your Kuda mobile app and log in.
- Tap on your profile. You’ll usually find this at the top left corner of your home page.
- Click on your account name.
- Enter the new name in the correct format (first name, other names, last name) just as it appears on your official documents. Then, click continue.
- You’ll receive a verification code on your mobile phone. Enter this code to confirm the change and click continue.
If you prefer to speak to someone directly, you can contact Kuda’s customer care representatives through their hotline.
You can also lodge a complaint on their website and wait for a response. Additionally, if you like using emails, you can reach out to their support desk and wait for their reply.
Remember, it’s important to provide accurate details to ensure smooth banking with Kuda, but if you need to make changes, following these steps or reaching out to their support channels can help you sort it out.
How do I talk to Kuda customer care?
If you have any questions about transactions on your account or if you suspect fraudulent activity, you can contact Kuda customer care by following these steps:
- Call: Dial 0700022555832 to speak with a customer care representative directly.
- Email: Send an email to either fraud@kuda.com or help@kuda.com detailing your concerns.
It’s essential to reach out as soon as possible if you suspect fraudulent activity to protect your account and seek assistance from Kuda’s customer care team.