Why is my new Zenith Bank account not active?
The reason your new Zenith Bank account is not active might be due to dormancy. Dormancy occurs when an account remains unused for a specified period, usually a year. During this time, transactions like transfers and withdrawals are restricted until the account is reactivated.
Here’s how dormancy works and what you need to do:
- Cause of Dormancy:
- An account becomes dormant if it’s not used for the designated timeframe.
- Central Bank of Nigeria Guidelines:
- The Central Bank of Nigeria (CBN) oversees dormant accounts. Interest continues to accrue on savings accounts, and banks report dormant accounts to the CBN quarterly.
- Notification:
- Banks notify account holders three months prior to their account becoming dormant.
- Reactivation Process:
- Reactivating a dormant account is free and safeguards your account balance. You’ll need to provide identification (such as a Voter’s Card, Driver’s License, International Passport, or National Identity Number) and a recent utility bill.
- Required Documents:
- Visit any Zenith Bank branch with your identification documents and utility bill. The reactivation process typically takes about 24 hours.
How can I activate my Zenith bank account online?
A bank account can be activated under two conditions: when it is inactive (no transactions recorded for six months) or when it is dormant (no activity for a year).
It’s important to note that this activation process can also be conducted at a physical bank branch. However, for those seeking a more convenient option without the need for queuing in banking halls, an online method is available.
Here are the steps, specifically for reactivating a dormant Zenith Bank account online. Ensure that the SIM used is linked to your bank account, and you have an operational ATM card:
For USSD Activation (if not done previously)
- Dial *966*00# using the mobile number linked to your bank account.
- Enter the last four digits of your ATM card’s Primary Account Number (PAN).
- Create a secure USSD PIN when prompted.
- Re-enter the PIN for confirmation.
The steps mentioned above will grant you immediate access to the USSD feature provided by Zenith Bank. It’s important to note that this activation is necessary because you cannot reactivate your account online without completing it.
If you have previously activated the USSD feature, you can skip these activation steps. Now, let’s proceed to how to reactivate your Zenith Bank account online.
To activate your Zenith Bank account online, especially if it is dormant, you can follow these steps below:
To Reactivate Dormant Account
- Dial *966*0# with the mobile number linked to your bank account.
- Choose the option for “Reactivate Dormant Account.”
- Enter your USSD PIN created during the activation process.
Following these steps will lead to the successful reactivation of your dormant Zenith Bank account online. Ensure that your SIM is linked to your account, and you have a fully functional ATM card for these processes.
FAQs
How do I activate my Zenith Bank account?
To activate your Zenith Bank account, follow these steps:
- Dial *966*00# from the phone number linked to your AlertZ service, which must be a GSM phone.
- You will be prompted to register by entering the last 4 digits of your Debit Card (MasterCard or Visa).
- Create a 4-digit PIN to complete the registration process.
Once you complete these steps, your Zenith Bank account will be activated and ready for use.
How do I check my Zenith Bank account status?
Perform various banking tasks such as making payments, checking your account balance, and more with *966# EazyBanking. Simply dial *966# to get started.
How do I verify my Zenith Bank account?
To verify your Zenith Bank account, follow these steps:
- Visit the Zenith Bank website at www.zenithbank.com/bvnupdate.
- Enter your Zenith NUBAN Account Number.
- Input your BVN (Bank Verification Number).
- Enter the provided Security Code and click “Validate.”
- Upon successful validation, enter your token details to update and activate your account.
How long does it take for a Zenith Bank account to be dormant?
A Zenith Bank account becomes inactive if there are no transactions for 12 months, which is equivalent to 1 year. After 24 months, or 2 years of no transactions, the account becomes dormant.
How do I reactivate my Zenith Bank?
To reactivate your dormant Zenith Bank account, you can dial *966*0# on your registered phone number and select the ‘Reactivate Dormant Account’ option. Alternatively, you can visit the nearest Zenith Bank branch for assistance.
How can I activate my Zenith Bank USSD code?
To activate your Zenith Bank USSD transfer code, you need to have a debit card linked to your account. Follow these steps to activate the code:
- Visit your nearest Zenith Bank branch and request a Visa card, Mastercard, or Verve card if you don’t already have one.
- Once you have your debit card, dial *966*00# from the phone number linked to your Zenith Bank account.
- Follow the on-screen prompts to complete the activation process.
After activation, you can start using the Zenith Bank USSD transfer code for various banking transactions.