A complaint is when you’re not happy with something about a company’s product, service, or how they handled the situation, and you let them know you’re not satisfied. You can tell them in person or write it down. In this post, we are going to look at the First Bank customer complaint service and how you can make a complaint to First Bank.
If you’re unhappy with something FirstBank did, you can talk to them about it, either by speaking to someone or writing a letter.
FirstBank listens to complaints because they help the bank know how to do better. They want to give you good products, services, and customer service.
FirstBank promises to make sure you know how to complain and that you can complain about their products or services, look into your complaint fairly and without picking sides and follow all the rules when dealing with complaints.
This way, you know what to do if you’re not happy. Complaints are looked at without taking sides and all complaints are handled properly, as required by the law.
First bank customer complaint service
First Bank’s service for handling customer complaints includes various features designed to address concerns and dissatisfaction. If you have issues with First Bank and need help, here are different ways to complain:
Visit a Bank Branch
Go to any First Bank branch near you and talk to someone from customer service. They have a special section for this, and you might need to fill out a form to explain your problem.
Online Complaints
If you prefer doing things online, go to First Bank’s complaint website and submit your complaint there.
Call Them
You can call First Bank during their working hours at these numbers: 070034778266822 (0700FIRSTCONTACT), 01-4485500, 07080625000.
Email Them
Send your complaints through email to First Bank at Firstcontact@firstbanknigeria.com.
Social Media
Reach out to First Bank on social media for quick responses:
- Facebook: https://www.facebook.com/firstbankofnigeria
- Twitter: @FBN_help
- Instagram: @Firstbanknigeria
Write a Formal Letter
If you like the traditional way, write a letter to the bank. This is often used by companies or organizations with serious complaints. First Bank usually replies to online complaints through messages or emails.
First bank email address for complaints
You don’t need to visit a First Bank branch to file a complaint; you can do it through email. The email address for complaints at First Bank is Firstcontact@firstbanknigeria.com. When you send an email, make sure to use a subject that clearly describes your complaint. You can also attach any documents that will help the bank understand and review your complaint more effectively.
First bank complaint line
You can reach First Bank’s complaint lines during their working hours, which are generally from 8 a.m. to 4 p.m. The complaint lines are:
- 070034778266822 (0700FIRSTCONTACT)
- 01-4485500
- 07080625000
Make sure to call within the specified hours for assistance.
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How do I make a complaint to First Bank
To make a complaint to First Bank you can either, Send a message via any of First Bank’s social media handles, Send an email to Firstcontact@firstbanknigeria.com or Call their complaint lines during working hours: 070034778266822, 01-4485500, 07080625000.
Provide these necessary details in a complaint form:
- Your name
- Contact details
- Nature of your relationship with the bank (customer or not)
- Name of the product or service you are dissatisfied with
- Details of the issue you experienced
- Desired correction
- Relevant documents supporting your complaint
After filling in all the necessary details, submit the complaint form.
Once your complaint is received, First Bank will work towards a solution and contact you through the provided details.
What Happens When You Make a Complaint to First Bank?
When you make a complaint through any of First Bank’s channels, like talking to them or sending an email, First Bank will log it in their system called FirstCustomer. You’ll get a special code that shows they got your complaint. First Bank will also see what you want them to do to fix the problem.
Right away, First Bank will send you a message to let you know they got your complaint. It’ll have the special code and tell you how long it might take to fix things.
First Bank will look at your complaint and see how serious it is. If they can fix it quickly, First Bank will do that first. First Bank will look into your complaint and gather all the info they need to understand what happened.
First Bank will keep you updated on what’s happening with your complaint. You can ask them any time for an update. When they make a decision about your complaint, First Bank will let you know by email and SMS.
FAQs
How can I chat with First Bank on WhatsApp?
To begin using FirstBank’s WhatsApp Chat Banking, you can access various features such as onboarding, checking your balance, sending money, paying bills, purchasing airtime, and buying data. Simply add FirstBank on WhatsApp using the number 08124444000 and send a message saying “Hi” to get started.
Is Firstbank customer service 24 hours?
Yes, FirstBank’s customer service is available 24 hours a day. Customers can contact the bank’s multilingual customer care center, FirstContact, at 01-4485500 or via email at firstcontact@firstbanknigeria.com for enquiries and complaints.
Does First Bank have live chat?
Yes, First Bank of Nigeria does have a live chat feature. You can access it by sending a “Hi” in the live chat section, and you’ll be connected with Fibani, your dedicated virtual banking assistant. Fibani is available to provide easy, efficient, and satisfactory digital banking services to you on the go.
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