Is FCMB Customer Service 24 Hours? – Everyday?

Having access to reliable customer service at any time provides peace of mind, but does FCMB understand the importance of being available to its customers, Is FCMB customer service 24 hours? Let’s answer this question and find out what you need to know.

FCMB is a leading financial institution in Nigeria, known for its strong presence across the country and its commitment to customer satisfaction. The bank offers a wide range of financial products and services to individuals, small businesses, and large corporations. By leveraging technology and digital channels, FCMB has enhanced customer engagement and convenience, ensuring that support is always within reach.

Is FCMB Customer Service 24 Hours?

Yes, FCMB’s customer service is available 24 hours a day, 7 days a week, 365 days a year, even on holidays. This means you can contact them anytime, from anywhere in the world, to receive assistance with your banking needs.

While customer service is accessible 24/7, certain inquiries or requests may only be addressed during specific hours. In some cases, customers may be asked to provide additional information or documents to resolve their issues.

FCMB Customer Service Contact

If you need to contact FCMB Nigeria for customer service, here are the details:

• Head Office Phone Number: 012793030
• Contact Center: 01-2798800, 07003290000
• Email: customerservice@fcmb.com
• WhatsApp: (+234) 09099999814 or (+234) 09099999815
• Twitter: @MyFCMB
• Instagram: @myfcmb
• Facebook: FCMB My Bank
• YouTube: FCMB

FCMB provides support through various channels, including phone, email, social media, and in-person at branches. Their customer service representatives are available during business hours to help with inquiries, transactions, and banking issues.

When contacting FCMB, make sure you have your account information and details about your query or issue ready. This will help speed up the process and ensure you receive prompt assistance.

FCMB IVR Customer Care Number

With FCMB’s new Interactive Voice Response (IVR) platform, you can perform various banking tasks over the phone without speaking directly to a Contact Centre Consultant.

How to Use FCMB IVR:

1. Dial: 0700 329 0000 or 01-279 8800.
2. Listen: Follow the voice instructions to complete the following tasks:
   • Block Debit Cards: Choose the option for blocking cards and follow the instructions.
   • Reset Internet Banking Password: Select the password reset option and follow the prompts.
   • Reset FCMBMobile Plus Password: Choose the option for resetting the FCMBMobile Plus login password.
   • Resolve Disputes: Select the option for resolving disputes and follow the prompts.
   • Increase FCMBMobile Plus Limit: Choose the option to increase your FCMBMobile Plus limit.
   • Enable Transfers on Internet Banking: Select the relevant option and follow the prompts.
   • Adjust Internet Banking Limits: Choose the option for adjusting personal Internet Banking limits.
   • Switch Between Account Numbers: Follow the instructions to switch between account numbers.
   • Transfer Funds Within FCMB: Select the option for transferring funds within FCMB.
   • Recharge Airtime: Choose the option for recharging airtime on major networks.
   • Check Account Balance: Select the option for checking your account balance.
   • Check Account History: Choose the option to view the last five transactions.
   • Set Up or Change Telephone Banking PIN: Follow the prompts to set up or change your Telephone Banking PIN.

Each step is guided by clear voice instructions. To enjoy this convenient telephone self-service, dial 0700 329 0000 or 01-279 8800 and follow the instructions.

Conclusion

FCMB offers customer service support 24 hours through different channels like hotlines, WhatsApp, live chat, email, social media, and branches. While certain questions or requests may only be handled during specific hours, FCMB’s customer service is generally there to help you whenever you need it.

It’s important to know that some issues might need extra information or documents to fix, and you might be asked for this during your interaction with customer service. Overall, FCMB’s customer service aims to give useful and prompt help to customers, and its 24/7 availability shows the bank’s dedication to serving its customers’ needs.