How to Reverse Airtime Purchase from Access Bank (2024)

In this post, we are going to outline the steps on how to reverse airtime purchase from access bank account.

Buying airtime has become much easier nowadays. You can do it from anywhere, even from your home. There are multiple methods to buy airtime, such as utilizing the Access Bank mobile banking app, requiring an internet connection, or using USSD codes.

For personal purchases, you can use (*901*Amount#), and for buying airtime for family or friends, you can use (*901*Amount*Phone Number#). This same code is used for various network providers like Airtel, 9mobile, MTN, and Glo.

Despite the convenience offered by these methods, errors can still occur during the airtime purchase process. For instance, you might intend to transfer money but end up buying airtime or mistakenly type in the wrong amount, like typing N10,000 instead of N1,000.

To address such situations, this post will show you the steps to reverse an airtime purchase. It’s important to be aware that Access Bank has set a precautionary measure, limiting the maximum daily airtime purchase to N5,000. Any input exceeding this amount will not work.

Before attempting to reverse an airtime purchase error, there are a few things you need to make sure of:

• Confirm that the phone number used for the airtime purchase is registered with your bank.
• Verify that the purchased airtime has not been used, especially in cases where it was sent to the wrong number.
• Have Access Bank’s customer care line or email readily available.

How to reverse airtime purchase from access bank

1. Call Access Bank customer care through their numbers: 07003000000, 01-2802500, 01-2712005-7. Alternatively, visit their support center on their official website: Access Bank Support Center. You can also send an email to: contactcenter@accessbankplc.com.

2. Share any and all details requested by the customer care representative. This could include information about the transaction, like the amount, phone number, and any reference numbers.

3. Be patient, as the reversal process may take some time. Access Bank needs to contact the telecom service line to initiate the reversal.

4. Once the reversal process is successful, the money will be transferred back to your bank account.

It’s important to communicate all the necessary details accurately and be patient during the process. Access Bank’s customer care team will work on your request, and upon successful completion, your money will be returned to your bank account.

It’s important to be cautious when entering amounts for airtime purchases, money transfers, or any transactions, as certain mistakes may not be reversible.

The process outlined for reversing airtime purchases from Access Bank can also be applied in situations where you send airtime to the wrong number or mistakenly purchase airtime when your intention was to transfer money (though the required details may vary).

Importantly, these steps are not only for Access Bank and can be used for similar situations with other banks as well. If you have any question, ask us in the comment box below.

FAQs

How do I report a failed transaction on Access Bank?

To report a failed transaction on Access Bank, you can reach them through any of the following channels for assistance, providing your transaction amount and beneficiary details where applicable:

1. Complaints – Fill out their Complaint/Enquiry/Service/Resolution Form.
2. Email – Send your concerns to contactcenter@accessbankplc.com.
3. Live Chat – Chat with them online for immediate support.
4. Social Media – Reach out to them on Facebook, Instagram, or Twitter.
5. WhatsApp Banking – Contact them via WhatsApp at 09090901901.
6. Telephone – Call them on 07003000000, 01-2802500, or 01-2712005-7.
7. Ombudsman – Email them at CC-ombudsman@ACCESSBANKPLC.com for further assistance.

For failed POS transactions, please ensure you have the failed transaction decline receipt for reference.

Remember, Access Bank will never ask for your full card PAN, PIN, OTP, Password, or BVN. If you receive any suspicious phone calls, text messages, or emails, please report them to Access Bank immediately.

Why is Access Bank code not working?

If you’re in an area with poor network coverage or experiencing network outages, this can prevent the USSD code from working correctly. Ensure that you have a strong network signal before attempting to use the code.

How do I contact Access Bank customer care?

Access more self-service options with their Interactive Voice Response (IVR)! Simply dial any of the Contact Centre helplines: 07003000000, 01-2802500, 01-2712005-7, and listen for the self-service option.

Can I activate my Access Bank mobile app without going to the bank?

To activate your AccessMore app as a new customer, follow these steps:

1. Visit the Android PlayStore or iOS Store.
2. Download the “AccessMore” app.
3. Select ‘Sign up’ to register.
4. Choose a Unique User ID and Password.
5. Create a PIN using either your card or the OTP sent to your mobile number.
6. Alternatively, you can call our Contact Center at 01-2702005 to set up an E-PIN/token.

To activate your AccessMore app as an existing customer, follow these steps:

1. Visit the Android PlayStore or iOS Store.
2. Download the “AccessMore” app.
3. After a successful download, log in with your existing credentials from either the Access or Diamond Mobile Apps.