Losing a phone, especially one with access to sensitive information like your bank account, can be a stressful experience. This guide on how to block a Zenith Bank account when phone is stolen provides clear and practical steps for you to follow in such situations.
How to block zenith bank account when phone is stolen
USSD Code
- Dial *966*911# from any nearby phone.
- Enter your Zenith Bank account number and mobile number.
- Press 1 to continue, and this will instantly block your Zenith Bank account.
Contact Zenith Bank Customer Care:
- Reach out to Zenith Bank’s customer care through their helpline, email, or by visiting a branch.
- Provide necessary details such as your account number, full name, and any other required information.
- The customer care team will promptly block your bank account based on the information provided.
Secure Your Account
- Log into your Zenith Bank online and mobile app accounts from another device.
- Change your account login details to prevent unauthorized access.
- Take similar actions with your Gmail account and enable two-factor authentication for added security.
Block Your SIM Card
- Reach out to MTN customer support or visit their location to request the blockage and retrieval of the SIM card used to register your Zenith Bank account.
- Once initiated, all services on the SIM card will be cut off, rendering it useless to the thief.
Monitor Your Account:
- Stay vigilant by regularly monitoring your Zenith Bank account for any suspicious activity.
- Report any unauthorized transactions promptly to Zenith Bank’s customer care for further investigation.
By combining these steps, users can take immediate and comprehensive actions to secure their Zenith Bank account and prevent potential financial loss after a phone theft.
Preventive Measures
- Install Security Apps — Use security apps to lock your personal data and financial apps on your phone. This adds an extra layer of protection, making it harder for unauthorized individuals to access sensitive information.
- Install a Mobile Tracker — Implement a mobile tracking application to help locate your phone in case it goes missing. This can assist in the recovery process and potentially discourage theft.
- Stay Vigilant in Public Places — Exercise caution when using your phone in public spaces. Avoid displaying it openly, as this can attract the attention of potential thieves. Being mindful of your surroundings reduces the risk of theft.
By incorporating these preventive measures into their routine, you can significantly reduce the likelihood of falling victim to phone theft and the associated risks to personal data and financial accounts.
FAQs
What should I do if my phone containing my Zenith Bank account information is stolen?
If your phone is stolen and you have Zenith Bank’s mobile banking app installed, it’s important to act quickly to secure your account. The first step is to block your account to prevent unauthorized access.
How can I block my Zenith Bank account if my phone is stolen?
You can block your Zenith Bank account by dialing *966*911# from any nearby phone, enter your Zenith Bank account number and mobile number, press 1 to confirm, and your Zenith Bank account will be instantly blocked.
You can also block your Zenith Bank account by contacting the bank’s customer service immediately. They will guide you through the process of temporarily suspending your account to prevent any unauthorized transactions.
Is there a way to block my Zenith Bank account online if my phone is stolen?
Yes, you can also log in to your Zenith Bank internet banking account from a computer or another mobile device if your phone is stolen. From there, you can access the account settings and initiate the process to block your account temporarily.
What information do I need to provide to block my Zenith Bank account?
To block your Zenith bank account, you will need your account number and mobile number. When contacting customer service or accessing your account online, you may need to provide personal identification details such as your account number, full name, and other verification information to confirm your identity before the account can be blocked.
Will blocking my Zenith Bank account prevent all unauthorized transactions if my phone is stolen?
Yes, blocking your account will help prevent unauthorized access on your Zenith Bank account. it’s also important to block your SIM card.
Can I unblock my Zenith Bank account if my phone is recovered after being stolen?
Yes, if your phone is recovered, you can contact Zenith Bank’s customer service to request the unblocking of your account. They will guide you through the necessary steps to regain access to your account securely.
Is it necessary to change my Zenith Bank account password after blocking it due to a stolen phone?
It’s highly recommended to change your account password and any other security credentials associated with your Zenith Bank account as an additional precautionary measure, even after blocking it due to a stolen phone. This helps enhance the security of your account against potential risks.