How Can I Unblock My SmartCash Account? (2024) – Solution

Have you been blocked from accessing your SmartCash account and are wondering, “How can I unblock my SmartCash account?” There are several steps you can take to resolve the issue. In this post, we guide you through the process of unblocking your SmartCash account.

This post will also provide a comprehensive overview of SmartCash PSB, guiding you through important aspects like account activation, PIN retrieval, and how to unblock your account in cases where you are blocked.

What is SmartCash PSB?

SmartCash PSB is a leading Payment Service Bank in Nigeria, dedicated to bridging the financial gap and offering secure, reliable banking services to everyone, including those in rural and urban areas. The bank is committed to supporting the Central Bank of Nigeria’s (CBN) initiative of achieving financial inclusion for all Nigerians.

Whether you’re new to mobile banking or looking for a reliable option, SmartCash PSB can be a great choice. Here’s an overview of what SmartCash PSB offers:

• Send and Receive Money: Transfer money to other SmartCash wallets, bank accounts, and mobile phone numbers in Nigeria.
• Pay Bills: Conveniently pay your electricity bills, subscriptions, and other expenses through the app.
• Recharge Airtime and Data: Top up your line or the lines of loved ones with airtime and data bundles.
• Account Balance Inquiries: Check your account balance and transaction history anytime.
• Cash Deposits and Withdrawals: Deposit and withdraw cash at authorized agents.
• Scan and Pay: Make payments at merchant outlets that accept QR codes. Just open the SmartCash App, scan the merchant’s QR code, enter the amount, and confirm the payment.
• Manage Multiple Accounts: Manage more than one SmartCash account through a single app for added convenience.
• PIN Protection: Your account is protected by a 4-digit PIN that you create.
• Transaction Notifications: Receive instant notifications for all your transactions.
• Data Encryption: All your information is encrypted for added security.

How do I Activate SmartCash Account

There are two ways to activate your SmartCash account:

1. USSD Method:
   • Dial *939# on your mobile phone.
   • Follow the on-screen prompts to create your account and set up your PIN.
2. SmartCash App:
   • Download the SmartCash app from the Google Play Store or App Store.
   • Open the app and follow the instructions to register, activate your account, and create your wallet.

How Can I Unblock My SmartCash Account

If you find yourself blocked from accessing your SmartCash account, there are steps you can take depending on whether it’s your wallet or your account that’s blocked:

Unblocking Your SmartCash Wallet

1. Contact SmartCash Customer Support:
   • Dial 939 from your Airtel line or 09125939939 from other networks.
   • You can also send an email to Customerservice@smartcashpsb.ng.
2. Check Your Password:
   • Before reaching out to customer service, make sure you’re entering the correct password by trying to unlock your wallet from the app settings.

Unblocking Your SmartCash Account

1. Contact SmartCash Customer Service:
   • Dial 09125939939 to reach SmartCash customer service directly.
   • Alternatively, you can reach out to SmartCash’s official social media channels on platforms like Facebook, Twitter, or Instagram for assistance.

How do I Recover My SmartCash Account

If you lose access to your SmartCash account, forget your login details, or lose access to your registered phone number, you can recover it by following these steps:

1. Visit a SmartCash Agent Location:
   • Provide your registered phone number and any other relevant identification documents.
   • An agent will assist you in recovering your account and resetting your PIN.
2. Contact SmartCash Customer Care:
   • Reach out to SmartCash customer care for assistance. They will guide you through the recovery process, ensuring the security of your account.

How Can I Contact SmartCash Customer Care

For any assistance or inquiries, you can contact SmartCash customer care through the following channels:

• Email: Send an email to Customerservice@smartcashpsb.ng
• Phone: Dial 939 from your Airtel line or 091259 399 39 from other networks.
• Social Media: Reach out via SmartCash’s official social media channels on platforms like Facebook, Twitter, or Instagram.

How Do I Check My SmartCash Account

There are two ways to check your SmartCash account balance and transaction history:

1. USSD Method:
   • Dial *939# on your phone and follow the prompts to check your balance and recent transactions. This method works even without an internet connection.
2. SmartCash App:
   • Log in to your SmartCash app and go to the “Account” section to view your balance and transaction history.

How do I retrieve my SmartCash PIN?

If you forget your SmartCash PIN, you can retrieve it through the following steps:

Using USSD Code:

• Dial *939# on your phone.
• Select option 7 for “My Profile.”
• Then, select option 1 for “My PIN.”
• Choose option 2 for “Reset/Forgot PIN.”
• Answer your security question.
• Set a new 4-digit PIN.
• Confirm the new 4-digit PIN.

By following these steps, you’ll be able to reset and retrieve your PIN successfully.

Using the SmartCash App:

• Open the app and select the “Forgot PIN” option.
• Provide your registered phone number.
• Answer the security question to reset your PIN

How can I transfer money from Smartcash?

To transfer money from your SmartCash Wallet via USSD, follow these steps:

• Dial *939# on your mobile phone.
• Select option 4 for “Transfer Money.”
• Choose the option corresponding to whom you want to transfer to:
  • Option 1 for SmartCash PSB
  • Option 2 for other banks
  • Option 3 for phone number
• Input the recipient’s account number.
• Select the recipient’s bank.
• Enter the amount you want to transfer.
• Enter your PIN to confirm the transaction.

A N10 transaction fee will be deducted from your wallet.

Conclusion

SmartCash PSB is a convenient and secure mobile banking solution for individuals and businesses in Nigeria. With its user friendly interface, diverse features, and commitment to security, SmartCash PSB can empower you to manage your finances easily and efficiently.

Remember, SmartCash PSB is committed to providing a secure and user friendly banking experience for everyone.

By following these guidelines and utilizing their resources, you can take advantage of the convenient and beneficial services offered by SmartCash PSB. Comment below if you encounter any issues or have any questions. Also don’t forget to share this post to your family and friends using the share buttons on this post.