GTB Transfer Reversal Code (2024): How to Reverse a Transfer

In this article, we’ll guide you through the steps to reverse a GTBank transfer using the GTB transfer reversal code. Encountering issues with bank transfers is not uncommon, and if you’ve mistakenly made a transfer with your GTBank account and need to reverse it, you’re in the right place.

Guaranty Trust Bank (GTB) provides a secure platform for customers to transfer money within the bank or to accounts in other banks. The transfers can be made through internet banking, the mobile banking app, or ATMs.

During the transfer process, mistakes can happen. You might enter the wrong account number or incorrect amount. Unstable network conditions can lead to multiple transfers, and occasionally, you may face a situation where you get debited despite a failed transaction.

GTB transfer reversal code

While there isn’t a specific GTB transfer reversal code, GTBank provides clear procedures to help customers initiate the reversal process in case of transaction mistakes. Acting promptly is important once you notice an error in your transaction. In this guide, we’ll walk you through the steps to reverse a GTB transfer.

How to reverse transaction on GTBank

Contact GTBank Customer Support

As soon as you become aware of the mistake in your transaction, reach out to GTBank’s customer support. You can do this by calling their helpline or visiting the nearest branch. Provide them with all the necessary details related to the transaction and explain why you want it reversed.

Be prepared to share important details such as the date and time of the transfer, the recipient’s account number, and the transfer amount. Accuracy in providing these details is crucial for the reversal process.

Initiate Reversal Request

After contacting GTBank customer support and explaining the situation, they will guide you through the process of initiating a reversal request. Follow their instructions and provide any additional information they may request.

Once the reversal request is initiated, the bank will review the information provided, verify the transaction, and start the reversal process. It’s important to be patient during this phase. You will be notified of the outcome and any further actions required.

Confirm Reversal

After the reversal process is completed, GTBank will notify you, usually through a text message or email. You will be informed of the successful reversal of the transaction. To confirm, check your account balance to ensure that your funds have been restored.

How do I complain about a failed transaction on GTBank?

To complain about a failed transaction on GTBank, you can take the following steps:

1. Complete a feedback or complaints form via the Help Centre on the GTBank website or through the Online Banking Applications, including Internet Banking, GTMobile, and GTWorld.
2. Call GTBank’s Interactive Contact Center (GTConnect) on any of the following numbers: 01448000, 070 0482 6663 28, 080 2900 2900, 080 3900 3900, 081 3985 6000. You’ll be connected with a Customer Service representative who can assist you with your complaint.

Whether the issue involves an incorrect recipient, wrong amount, duplicate transactions, or unauthorized activity, following these GTBank transfer reversal steps outlined in this guide will help you recover your money. Remember to act swiftly, provide accurate details, and patiently await the completion of the reversal process.

GTBank dispense error

A dispense error is a situation where your bank account is charged or debited for a transaction, but you do not receive the expected value in return. This can happen in two ways:

1. When your transaction fails while making payments through a Point of Sale (POS) machine or online (web), but the corresponding amount is still deducted from your account.
2. When you attempt to withdraw cash from an Automated Teller Machine (ATM), but the cash is not dispensed to you, even though the exact amount has been debited from your account.

How long does it take to resolve dispense error in GTBank?

The resolution period for dispense errors varies depending on the transaction channel:

• For dispense errors that occur at GTBank’s ATMs during local transactions, the issue is typically resolved within 24 hours.
• If the dispense error happens at a Point of Sale (POS) machine or merchant website during local transactions, it may take up to 3 working days to resolve.
• In the case of dispense errors at other bank’s ATMs, POS machines, or merchant websites during local transactions, the resolution period is usually 2 to 3 working days.
• For dispense errors related to foreign transactions at international terminals, the resolution period extends to 45 days.

How do I resolve GTBank dispense error?

To resolve a dispense error with GTBank, you can follow these steps using internet banking:

1. Log in to your internet banking account using your User ID and Password.
2. Navigate to the “Cards” section.
3. Select “Dispense Error” from the options.
4. Choose the account and the channel (such as ATM or POS) where the transaction occurred.
5. Fill out the form with details about the unsuccessful transaction.
6. Provide the answer to your secret question for verification.
7. Click “Continue” to proceed.
8. Review the information and click “Submit” to finalize the process.