What is PIN token in Zenith mobile app?
The PIN token in the Zenith mobile app serves as an additional layer of security for online transactions. Once enabled, it generates a dynamic, one-time password (OTP) that is required to authenticate and authorize specific transactions. In this post, we’ll guide you through the process on how to unlock your Zenith Bank token.
To use the PIN token, you need to activate it within the Zenith mobile app. This is typically done through the app’s settings or security features. Once you activate it, the PIN token becomes an important part of keeping your transactions secure.
When you initiate a transaction online, especially high-risk or sensitive ones such as fund transfers or bill payments, the system prompts you to generate a PIN token.
If you want to use the one-time password (OTP) feature for online transactions with Zenith Bank, here’s how to get started:
- Download the Zenith e-Token App — If you have an Android device, find the app on the Play Store. If you use an Apple device, you can get the app from the Apple Store.
- Enable the App for Online Transactions — During registration, choose between an individual or corporate account.
For Individual Option:
Hardware Token — Use your account number, a 4-digit PIN, and a Hardware Token Code. This option comes with a fee, approximately N3,500.
Debit Card Option — Utilize your account number, the last six digits of your Zenith Bank ATM card, and a 4-digit PIN.
Quick Access — Visit any Zenith Bank branch to obtain the code needed for the e-token app. Fill a form providing details such as your account name, account number, phone number, email address, and present identification (Driver’s License, International Passport, National ID card, etc.). Sign the form to agree to the bank’s terms and conditions.
For Corporate Option:
- The only activation method is through quick access.
- Physically go to any Zenith Bank branch.
- Fill a form with the same details as mentioned above.
Follow these steps to enhance the security of your online transactions with Zenith Bank.
How to unlock my Zenith Bank token
If your Zenith Bank token is locked due to multiple incorrect password attempts, here’s how you can unlock it:
Contact Zenith Bank Customer Support
- Call Zenith Bank at 234 1 2787000 or 0700ZENITHBANK.
- Press 4 on your mobile device to speak with a customer care agent.
- Provide necessary details and explain the situation.
Send an Email
- Compose an email to zenithbank@zenithbank.com.
- Include your account number and token serial number in the email.
- Title your email as “Zenith Bank Token Unlock.”
The Zenith Bank token provides various benefits, including:
- The token allows you to raise your daily transaction limit. While the mobile app limits transactions to N100,000, the internet banking feature enables transactions of up to N5,000,000.
- By using the token, you gain access to a broader range of features compared to the ones available on the Zenith Bank mobile app.
- Activating the token ensures safer and more secure transactions. The token adds an extra layer of security, reducing the risk of unauthorized access and providing confidence in the legitimacy of your transactions.
Taking these steps will help you get in touch with Zenith Bank’s customer support to resolve the issue and unlock your token for safer and legitimate transactions.
How to activate my Zenith Bank token
To activate your Zenith Bank token, follow these steps:
- Visit the Zenith Bank token activation page online or use the Zenith Bank e-token app.
- Enter your 10-digit account number and click the “Proceed” icon.
- You’ll receive an OTP (One-Time Password) through the media where you receive bank alerts, either email or message.
- Input the OTP you receive.
- If you have the token device, find the token number on the back, and type the digits into the device without spaces.
- Complete the activation by entering a 4-digit PIN.
For your online transactions, you can also work with these procedures;
- Visit the Zenith Bank website or use the bank’s application.
- Select the “PIN and Token” feature from the drop-down menu; in most cases, you might not need to click anything as the feature is set as default.
- Enter your 4-digit PIN.
- To obtain your token, click the white icon.
- Enter the token digits without leaving any spaces.
- Click “Login” to finish the process.
By following these steps, you can successfully activate your Zenith Bank token for secure online transactions.
How to reset my Zenith Bank token
To reset your Zenith Bank token, you need to follow these steps:
- You can either visit your bank branch physically or contact Zenith Bank customer service agents.
- Dial their customer care line at +234 1 2787000 or 0700ZENITHBANK.
- Alternatively, you can send an email to zenithdirect@zenithbank.com.
- When contacting customer service, provide them with your account details and explain that you need to reset your token.
- You may be required to verify your identity by providing additional information.
- The bank will assist you in resetting your token using a 16-digit security code.
- Follow any instructions given by the customer service representative to complete the token reset process.
Remember, for security reasons, token-related issues often require direct interaction with the bank either through a physical visit or communication with their customer service. They will guide you through the necessary steps to ensure the security of your account.